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What is Call Record Analyzer (CRA)?

CRA is a modern cloud-scale platform for Cisco Unified Communications Environments.

Call record Analyzer Provides Companies With

Meaningful Call Analytics

Unwanted Call Blocking

Kari's Law E911 Notifications

How CRA Works

Unlock the power of CRA for Your Business!

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Departmental Reporting

Departmental Dashboard

  • Track by top callers, talkers & dialed numbers
  • Provide historical performance reporting
  • Monitor phone performance by department schedule
worker with call headset using a computer

Phone Usage Tracking

Change the Way You Report

  • Know the talk utilization of any device
  • Find out who placed or received a certain call
  • Learn disconnection reasons
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Call Notification Alerting

  • Alerts via email on 911 calls made
  • Provides blue light and elevator phone notifications
  • Creates threshold alerts
  • Shows international/off-hours toll fraud alerting

CRA provides voice and video troubleshooting to give your business a competitive edge. From knowing the reasons for dropped calls to seeing the voice QoS statistics per call, CRA allows you to make informed, data-driven decisions to improve your communications.

Trusted Brands Choose CRA

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ascensus logo
pinehurst surgical logo
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