Call Record Analyzer (CRA) can be used in help desks, customer care, and telecom to analyze call records. It improves help desk performance by identifying common issues and enhancing customer service. In customer care, CRA tracks sentiment and call resolution times. In telecom, it detects network issues and optimizes performance. Overall, CRA boosts customer satisfaction and operational efficiency by extracting insights from call data.
Help Desk
CRA enables help desk an intuitive way of performing troubleshooting tasks in response to reported phone call-related problems.
