Call Record Analyzer Use Cases
Call Record Analyzer (CRA) isn’t just a reporting tool—it’s how IT, telecom, and compliance teams turn Cisco CUCM call records into faster resolutions, stronger compliance, and smarter capacity planning. Below are real-world scenarios where CRA delivers immediate value.
IT Operations & Troubleshooting
Problem: End users report dropped calls or poor audio, but support teams lack technical detail or visibility into what happened.
Solution: Call Record Analyzer enables IT teams to trace every call through Cisco CUCM, revealing issues like packet loss, codec mismatches, or SIP failures using CDR and CMR data.
Result: Faster root cause analysis and reduced time to resolution with clear, actionable diagnostics.Telecom Management &
Capacity Planning
Problem: Telecom teams struggle to plan or scale infrastructure due to limited visibility into call traffic patterns or trunk usage.
Solution: Call Record Analyzer provides detailed reports on call volumes, success rates, and endpoint usage across clusters, locations, and devices.
Result: Informed provisioning, reduced overuse, and improved ROI on voice infrastructure.
Compliance & E911 Call Tracking
Problem: Regulatory requirements like Kari’s Law and HIPAA demand accurate tracking and alerting of emergency or sensitive calls.
Solution: Call Record Analyzer monitors for 911 calls in real-time, notifies key stakeholders, and stores call records with detailed metadata for audit readiness.
Result: Stronger compliance posture and faster incident response without relying on manual tracking.
Caller ID Spoofing & Unwanted Call Investigation
Problem: Users receive spam or fraudulent calls, but it’s difficult to trace their source or volume.
Solution: Call Record Analyzer detects patterns linked to spoofed Caller IDs or suspicious inbound/outbound traffic, helping IT identify and respond to threats.
Result: Improved security visibility and a documented approach to telecom abuse prevention.
Historical Call Records for Audit & Legal
Problem: Auditors or legal teams request specific call data, but extracting and validating records is time-consuming.
Solution: Call Record Analyzer stores and indexes historical Cisco CDR and CMR data with filters for user, time, device, and call quality metrics.
Result: Faster data access and reporting for compliance reviews, audits, or legal investigations.