Frequently Asked Questions

Product Release Information

What is the current CRA Release Version?

We are currently running version 2024(1a).

Setting Up CRA

How do I set up CDR & CMR on Cisco®️ UCM?

General Questions

Is my CRA instance shared?

No, every CRA customer has their own private containerized service.

Where is my CRA instance running?

All CRA container instances run in the US East data centers. Note: Please let support know if you are an EU customer as we can move your instance to an EU data center.

How do I contact someone about Call Record Analyzer?

Reach out to us at hi@callrecordanalyzer.com for basic questions.

If you need technical support, please email us at crasupport@callrecordanalyzer.com. 

Either way, a representative will reply ASAP to your request.