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Features

Continuously Updated Functionality and Features

Screenshot of the Call Record Analyzer Intuitive dashboard with pie charts and bar charts

Intuitive Dashboards

Identify top callers, top talkers, and top numbers dialed. Also shows network performance, and device utilization, and has optional departmental dashboard views.

Troubleshooting Analytics

Easily drill down into call record information, view visualizations of call flows, and customize caller-ID labels.  Ability to recognize internal vs. external calls and customize both column title definitions and data formatting.

Call flow shown during the Call Record Analyzer trouble shooting analysis
Alert dashboard indicator for Call record Analyzer showing number of alerts and notifications

Alerts & Notifications

Get 911 real-time alerts, identify packet loss and jitter/latency, receive QoS threshold notifications, and custom/called number notifications.

Easy Call Blocking

Block unwanted incoming calls including global inbound and directory number specific. Manage DN-based block list and view blocked call history with ease.

Call Record Analyzer user profile with option to call block

Tech Specifications

Cloud service delivery (no onsite software required)
Easy Setup and use within minutes
Secure import of Cisco®️ UCM CDR/CMR records
Secure TLS 1.2, ECDHE_RSA, AES encryption
Supports Cisco®️ UCM 9.x to 15.x