Call Record Analyzer (CRA) is a purpose-built analytics solution for organizations running Cisco Unified Communications Manager (CUCM).
It transforms raw CDR (Call Detail Records) and CMR (Call Management Records) from Cisco Call Manager into searchable, filterable, and actionable insights—without manual parsing or custom scripts. Whether you’re troubleshooting voice quality issues, supporting compliance efforts, or managing telecom usage across a distributed enterprise, CRA delivers the visibility and control your team needs to operate efficiently.
Explore the features that make CRA essential for Cisco CDR and CMR reporting.
Intuitive Dashboards
Identify top callers, top talkers, and top numbers dialed. Also shows network performance, and device utilization, and has optional departmental dashboard views.
Troubleshooting Analytics
Easily drill down into call record information, view visualizations of call flows, and customize caller-ID labels. Ability to recognize internal vs. external calls and customize both column title definitions and data formatting.
Alerts & Notifications
Get 911 real-time alerts, identify packet loss and jitter/latency, receive QoS threshold notifications, and custom/called number notifications.
Easy Call Blocking
Block unwanted incoming calls including global inbound and directory number specific. Manage DN-based block list and view blocked call history with ease.
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Tech Specifications
Cloud service delivery (no onsite software required) Easy Setup and use within minutes Secure import of Cisco®️ UCM CDR/CMR records Secure TLS 1.2, ECDHE_RSA, AES encryption Supports Cisco®️ UCM 9.x to 15.x
